Privacy Policy
Last updated: April 16, 2025
This Privacy Policy describes how Suranebot ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform available at suranebot.info (the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register an account, enroll in a workshop, complete exercises, submit forms, or contact us. This may include your name, email address, phone number, billing details, and any content you submit through the platform.
1.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical data, including your IP address, browser type and version, device identifiers, operating system, pages visited, time and date of access, referring URLs, and session duration. This data is collected through cookies, log files, and similar tracking technologies.
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, authentication providers, or analytics platforms when you interact with features that involve those services.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To provide, operate, and maintain the platform and its features |
| Account Management | To create and manage your user account and course enrollments |
| Communications | To send transactional emails, service updates, and support responses |
| Payments | To process transactions and manage billing securely |
| Improvement | To analyse usage patterns and improve platform functionality |
| Security | To detect, prevent, and address fraud or technical issues |
| Legal Compliance | To fulfil obligations under applicable laws and regulations |
3. Legal Basis for Processing
We process your personal data based on one or more of the following grounds depending on the context:
Performance of a contract — processing is necessary to provide the Service you have requested.
Legitimate interests — processing supports our operational and security needs without overriding your privacy rights.
Consent — where you have explicitly agreed to a specific use, such as receiving marketing communications.
Legal obligation — processing is required to comply with applicable laws.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
Essential cookies are required for the platform to function correctly and cannot be disabled. Functional cookies remember your preferences and settings. Analytics cookies help us understand how the Service is used. Marketing cookies may be used to deliver relevant promotional content.
4.2 Your Cookie Choices
You may control cookie preferences through your browser settings or through any consent management tool we provide. Disabling certain cookies may limit your ability to use some features of the Service.
5. Sharing of Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service providers — trusted vendors who assist with hosting, payment processing, analytics, customer support, and email delivery, bound by confidentiality obligations.
Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal requirements — when required by law, court order, or to protect the rights, safety, or property of Suranebot, its users, or the public.
With your consent — in any other case where you have given explicit permission.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. We may also retain certain data for a reasonable period after account closure to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
As a transnational platform, your data may be transferred to and processed in countries other than the one in which you reside. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Access — the right to request a copy of the personal data we hold about you.
Correction — the right to request correction of inaccurate or incomplete data.
Deletion — the right to request that we delete your personal data under certain circumstances.
Restriction — the right to request that we limit the processing of your data.
Portability — the right to receive your data in a structured, commonly used format.
Objection — the right to object to processing based on legitimate interests.
Withdrawal of consent — the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete that information. If you believe a child has submitted data to us, please contact us promptly.
11. Links to Third-Party Websites
The Service may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the platform. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Suranebot
1039 Chiefswood Rd, Ohsweken, ON N0A 1M0, Canada
Email: [email protected]
Phone: +1 519 741 2600
Website: suranebot.info